Terms & Conditions

These terms apply to your use of this website and to consultations and treatments booked with At The Redefined Aesthetic Clinic. By using our website or booking with us, you agree to them. Please read them carefully.

About us

At The Redefined Aesthetic Clinic
Aqueous 3, Aston Cross Business Village
Birmingham, West Midlands B6 5RQ
Email: theredefined56@gmail.com
Telephone: +44 7456 447848

Using our website

• The information on this website is for general guidance only. It is not medical advice and does not replace a consultation with a qualified practitioner.
• Treatments, descriptions and availability may change. We try to keep information accurate and up to date, but cannot guarantee it is always complete or current.
• All content on this website, including text, photographs and logos, belongs to us or is used with permission. You may not copy or reuse it without our written consent.
• Links to other websites are provided for convenience. We are not responsible for their content.

Eligibility

• You must be 18 or over to have a treatment with us.
• We may ask for photo identification to confirm your age.
• Some treatments are not suitable during pregnancy or breastfeeding, or with certain medical conditions or medications.

Consultations

• Every treatment begins with a consultation, which may be a Skin Health Assessment.
• You agree to give us full and accurate information about your medical history, medications, allergies and previous treatments, and to tell us about any changes. Withholding information could affect your safety and your results.
• Prescription-only treatments are only prescribed after a face-to-face consultation with an appropriately qualified prescriber, where they are considered suitable for you.
• We may decline to treat you if we believe a treatment is not safe, suitable or in your best interests. Where this happens, we will explain why.

Bookings, deposits and payment

• Some appointments may require a deposit to secure your booking. Any deposit will be confirmed to you at the time of booking and deducted from the cost of your treatment.
• Prices are confirmed at consultation and may change. The price agreed at the time of booking will be honoured.
• Payment is due on the day of your treatment unless agreed otherwise.

Cancellations and late arrivals

• If you need to cancel or rearrange, please give us as much notice as possible. Our cancellation notice period will be confirmed when you book.
• Deposits may be non-refundable if you cancel without the required notice or do not attend.
• If you arrive late, we may need to shorten or rebook your appointment so that other clients are not affected.
• We will always try to give you as much notice as possible if we need to change your appointment.

Results

• Every person is different, and results vary between individuals. We cannot guarantee a specific outcome.
• Many treatments work best as a course and require maintenance to keep results.
• Before and after photographs on our website are of real clients, unedited and shared with written consent. They show what has been achieved for those clients, not a promise of your result.

Aftercare and complications

• You will be given aftercare advice. Following it is important for your safety and your results.
• All treatments carry some risk. These will be explained to you before you consent to treatment.
• If you have any concerns after treatment, please contact us straight away. In an emergency, call 999 or attend A&E.

Refunds

Because treatments involve professional time, products and individual results, we do not usually offer refunds once a treatment has been carried out. If you are unhappy, please talk to us — we will always listen and try to put things right. This does not affect your statutory rights.

Complaints

If you are unhappy with any part of our service, please contact us by email or phone. We will acknowledge your complaint promptly and aim to resolve it fairly.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law. We are not responsible for losses caused by you not following our advice or aftercare instructions, or by giving us inaccurate or incomplete information.

Your personal information

We handle your personal information in line with our Privacy Policy.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The latest version will always be on this page.